Reference

Understand Your Rights and Our Obligations

These legal terms set out the rules that govern your account with us, including eligibility, jurisdiction and how we handle disputes.

Jurisdiction-dependent accessAccount eligibility rulesData handling policyDispute resolution pathBangladesh-applicable terms
baji Understand Your Rights and Our Obligations
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Our approach to your data is straightforward: we collect what we need to run your account, process your payments and meet our obligations. Nothing more. Below is how each area works in practice.

Data Handling

We collect your registration details, payment records and session data to operate your account. Your bKash, Nagad or Rocket transaction details are stored securely and are only accessible by authorised staff.

Cookies and Session Tracking

We use cookies to keep your session active and to remember your account preferences. You can adjust cookie settings in your browser, though some features may not work without them.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you notice unusual activity, contact support immediately so we can lock access while we investigate.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by our operational obligations. To request deletion or correction of your data, contact us through email support.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about these terms, your account eligibility, or how we handle your data, our support team can help. You can reach us through live chat, email or the in-app help channel — responses cover account-specific legal questions including wallet transaction disputes involving bKash, Nagad or Rocket.

Team online

Live Chat

Open the chat window from your account dashboard. Our team handles policy questions, account status queries and wallet dispute references during support hours.

Email Support

Send your legal or account query by email. Include your registered mobile number so our team can locate your account and respond with the right policy detail.

In-App Help

The help section inside the mobile app lets you raise account or policy issues directly. Useful when you're away from desktop and need a quick answer on your account status.

Common Questions About These Terms

These are the questions we hear most often about our legal terms, account eligibility and data rights. If your question is not here, live chat or email support can help.

Yes. Your ability to access and use baji depends on the laws that apply in your location. We serve eligible regions only — check your local law before opening an account.

We collect your name, mobile number, and the details needed to verify your identity and process payments through bKash, Nagad or Rocket. We do not collect more than we need.

Yes. Send a request to our email support with your registered mobile number. We will confirm what data we hold and how it is used within a reasonable timeframe.

Raise the dispute through live chat or email, providing your wallet reference number and the transaction date. We will check it against your account history and respond with our findings.

We retain your records for the period our operational obligations require, then delete them. Email us to start the closure process and ask about the retention timeline for your specific account.

We update the date shown at the top of this page whenever terms change. Continuing to use your account after that date means you accept the new version. Close your account before the effective date if you do not.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.